Closing Your Verywell Account and Your Balance

Closing Your Verywell Account

To close an account with us, we ask players to get in touch through our support channels — online chat, email or our UK phone line — since there is no self-service "delete account" button in the member area. Anyone who registers with Verywell Casino Online builds up a combined balance made up of main funds and any bonus funds together, and that single balance is what we work from once a closure request comes in. Every deposit carries a 3x wagering requirement before it can be withdrawn, so a £20 deposit needs £60 wagered before it clears; money that was deposited but never played at all can still be paid out, though a 20% fee applies to funds that were not used in play.

What happens to an open bonus

We only ever allow one active bonus at a time, and it has to move through its "Pending wagering" status to either "Bonus wagered" or "Bonus canceled" before a closing balance is treated as final, because any winnings tied to that bonus stay locked until wagering is complete. If play brings the balance down to £0.20, the remaining wagering requirement is cancelled automatically. To release what is left, the profile needs a verified phone number and verified email on file, at least one successful deposit in the last 30 days, and no free spins or risk-free bets still outstanding; refunds are not issued on bets already placed, and any funds owed to a Mastercard credit card are paid by an alternative method instead.

How Your Final Balance Is Paid Out

Settling a balance when an account is closing follows the same withdrawal rules as any other payout request, so the limits and timings below still apply in full.

Any cashback that is still available to claim must be collected within 3 days before it expires, and it cannot be claimed while a bonus is active or sports bets are still open. Because we only process one withdrawal request at a time and in the order it was received, a closing balance above the £2,000 daily cap is normally released across more than one request rather than a single transfer, and any payout above £1,000 also triggers our standard verification step before it is sent. Higher monthly limits are available by agreement with our support team, and the same £2,000 daily cap applies regardless of the currency the account holds. Game transaction checks can run for up to 30 days and provider verification of winnings for up to 30 calendar days, so a closing balance built from a big win may take longer to confirm than a standard payout. Our deposit and withdrawal methods page lists which method each payout returns to.

Before You Request Closure

We ask players to settle anything in progress before a closure is confirmed, since bets are non-refundable once placed, though support can cancel a specific bet on request and the cancellation only counts once it has been confirmed back to the player. An account that simply goes quiet is treated differently from one we close on request: after 180 days without a login it is marked inactive, and a £5 monthly administration fee is then deducted from any remaining balance until it reaches zero. Checking our account limits page is worth doing first, since a closure request is a different process from a time-out.

A closure we carry out on request is final on our side, and getting access back afterwards follows the same path as any duplicate account: a second account for the same person is only opened with administration permission, for example where the original login details were lost. Players who are simply unsure whether they can still reach an existing balance should try the "Remind the Password" option on the sign-in page before assuming closure is needed at all. Once a closing balance is confirmed, it is paid out by the same method used for the deposit wherever that method allows it, in line with the timings on our payout times page. If a dispute comes up over a closing balance, our server records are treated as final evidence, so we recommend contacting support with the account details before any funds are released.