How Verywell Protects Your Personal Data

How Verywell Casino Handles Your Personal Data

When you open an account with us at Casino Verywell, we collect five pieces of information: email address, full name, date of birth, phone number and password. This data is what lets us enforce one account per computer, IP address and phone number across every domain run by the same legal entity, and it is the basis on which duplicate accounts are identified. Where a duplicate account is found, transactions are voided and any winnings or bonuses are forfeited, with a second account allowed only after administration approval, for example when access to the first has been lost.

All information passes over TLS 1.2 encryption, and we do not share personal data with third parties except where authorities request it. Account emails never include balance details, so a compromised inbox cannot reveal how much money is held on an account.

Verification and Identity Checks

Every player who makes a deposit is subject to identity verification. We confirm identity through electronic database checks, phone calls and submitted documents, and we may run random identity checks, notifying the player by email when this happens. Politically exposed persons must disclose their status at this stage, we do not operate anonymous accounts, and a withdrawal of £1,000 or more, or any withdrawal we query, triggers a full verification check.

Documents We May Request for Verification

Once a deposit is made, we may ask for specific documents to confirm identity, address and the source of funds before processing a withdrawal; mobile phone bills are not accepted as proof of address.

We only request the items relevant to the account's activity, and most verification checks are resolved once the requested document reaches our team.

Keeping Control Over Your Data and Account

Beyond verification, a few account settings determine how your data and communications are managed day to day.

• Marketing emails: we send up to three promotional emails per day; unsubscribe at any time via the link in the email or by contacting support directly.
• Password recovery: use the 'Remind the Password' button on the sign-in page to regain access to an account without opening a new one.
• Inactive accounts: no login for 180 days marks an account inactive, after which a £5 monthly administration fee is deducted from the balance until it reaches zero.
• One account rule: only one account is allowed per computer, IP address and phone number across all domains operated by the same legal entity.
• Account access: only one browser tab may be active per account at a time, so the system is built to prevent parallel sessions from the same login.

Age Checks, Self-Exclusion and Your Account Data

Only players aged 18 or over may hold an account with us. Age is checked through payment account verification and spot checks, and any account found to belong to a minor is closed immediately with the funds confiscated.

At registration, players confirm they have not previously been part of a self-exclusion scheme, and this declaration forms part of the data held on the account. Anyone who wants to pause play can request self-exclusion through support; a chat-based self-exclusion runs for 30 days, and any further block on the account is only applied after a support manager has called the account owner to confirm the request, which keeps a verified record on file alongside the other account limits and self-exclusion settings available on a Verywell account.

Players who want extra protection on a shared device can use filtering software such as Net Nanny, independently of the account-level controls described above. If a player disputes any detail held on their account, our support team is reachable by online chat, email or UK phone line, and server records stand as the final evidence in any such review.